FAQ
How do I check the payment status of the submitted invoice?
If an invoice gets rejected, who can I contact to check on this?
I received an invoice status update notification entitled “PAID” but I am unable to trace the actual payment in my bank account. How long does it take for the actual payment to be reflected in my bank account after receiving this notification?
I created an e-invoice months ago. Currently, the status is still “Sent” and no payment has been received. Is there a problem with the e-invoice? What should I do in this case?
I have invoices that are under the status “Document Parked” for a few weeks now, what does this mean and what should I do?
I am not able to issue the invoice. Customer has already done receiving the goods and trading relationship with SUTD has been established. How can I proceed?
How do I retrieve my draft invoice in Ariba?
Please refer to the user guide on “How to Retrieve a Draft Invoice”.
Do note that a draft invoice has a retention period of 50 days. If you edit it again, the draft is saved for 50 days from its latest change date. You can edit a draft invoice more than once. If the invoice is not submitted or edited within 50 days from the last change date, the draft invoice is automatically deleted.
Can I cancel when an invoice was already submitted?
Yes, but only if the invoice is not yet in “Paid” status. To cancel, please open the invoice that you have created. On top of the invoice page, there is a “Cancel” button.
Please refer to the user guide on “How to Cancel an Invoice”.
If I use one email account to confirm/open the Purchase Order (PO), am I able to issue the invoice using another email account?
Yes, but only if these two email accounts are tagged to the same Ariba account.
The Ariba account that can view the PO will also be able to access the “Create Invoice” button to submit the invoice. The system administrator of the Ariba account can do the following:
- Add new users/email accounts that can access the Ariba account.
- Add roles to existing users/email accounts to allow submission of invoice.
Please refer to the user guide on “Adding Roles, Create New User & Make A User as the Administrator”.