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FAQ

16 result(s)
Is it necessary to attach the signed delivery order when creating the invoice?
You may attach the delivery order (DO), but it is not mandatory as it should have been provided to the buyer at the time of goods delivery.
Can we issue a partial invoice?
For PO issued by quantity, it is possible to amend the quantity to a lower amount for partial billing. For services PO, partial invoice is not possible as they cover over a period.
The “Create Invoice” button is greyed out and cannot be clicked even though the service had already been rendered. How can I issue the invoice in this case?

This can mean either of these two things:

  1. ​The current account does not have the authority to issue invoices. In this case, please reach out to your Ariba Administrator.
  2. Goods receipt (GR) has not been performed. Please reach out to SUTD contact person if goods/services have been delivered and liaise with them to perform GR.
If the Delivery Order (DO) date is an earlier date (i.e., 1-Nov-2023) but there is no Goods Receipt (GR) yet, when I process the invoice at a later date (i.e., 6-Nov-2023), will your Finance team take my Tax Invoice dated 1-Nov-2023 or take the date we keyed in during the invoice processing (i.e., 6-Nov-2023)?
Please check with the SUTD buyer/contact person if goods/services have been delivered. Please invoice us after SUTD has performed the GR. Invoice date to be used for submission in Ariba will be the date that corresponds to the attached invoice copy (in PDF format).
When I create the invoice for my Purchase Order (PO) by clicking the “Create Invoice” button, the amount is zero and there are no line items. Why is that so?

Please ensure that a trading relationship is already established with SUTD.

 

When there are no line items to be invoiced and the amount is zero, it means that Goods Receipt (GR) has not been performed in the system by SUTD. Upon satisfactory goods and services being delivered to SUTD and being accepted by the buyer, they will perform GR in the system. Please approach the SUTD buyer/contact person if goods/services have been delivered but the line item and amount is still zero for invoicing.

When I generate a tax invoice by our own system, do I need to submit that tax invoice in PDF format as an attachment?

Please attach a PDF copy of the official invoice as this will be used for verification and GST accounting purposes.

  • Invoice Date: This will correspond to the date of your official invoice attached.
  • Invoice Number: This will correspond to the invoice number on your official invoice attached, including special characters. If the invoice number exceeds 16 characters, please input the last 16 characters of your invoice number.
  • Invoice Amount: Please ensure the total invoice amount (inclusive of GST, if applicable) in Ariba corresponds to your official invoice.