Instructor
Francis Goh
Independent Strategic Advisor, Bain & Company
Chairman of the Board, Qinet.AI
CXPA Global Board Member & Asia Regional Leadership Council, Customer Experience Professionals Association (CXPA)
Francis specializes in emerging solutions, breakthrough business models, and innovation. He has a proven track record of building high-performance teams and achieving remarkable results. His expertise in developing and deploying new go-to-market strategies across sales, operations, and resource management has consistently driven top-line growth and profitability. With a reputation for hands-on leadership and deep solution expertise, Francis has successfully helped clients across various industries in the Asia Pacific region.
For business executives looking to leverage innovation and Gen AI tools to address their business challenges, Francis offers a unique combination of strategic insight, practical experience, and proven results. His ability to establish core innovative business models and enhance brand positioning makes him an ideal partner in navigating the complexities of today’s business environment.
Whether it’s through optimizing operations, enhancing customer experiences, or driving new revenue streams, Francis provides the expertise and guidance needed to achieve transformational success