Fund Dispute
With the growth of digital transactions over the years, there has been an increasingly high inflow of calls from users to the DBS hotlines, resulting in longer waiting times for users which further heightens their anxiety and frustration when making a fund transfer dispute, thus reducing user’s satisfaction.
Course: Service Design Studio
With the growth of digital transactions over the years, there has been an increasingly high inflow of calls from users to the DBS hotlines, resulting in longer waiting times for users which further heightens their anxiety and frustration when making a fund transfer dispute, thus reducing user’s satisfaction.
DAI and CSD students develop a customer-centric web/mobile solution for customers to report disputes without calling the call centre, while minimising employee effort in resolving these issues through a smart mechanism.
Team members: Brighton Yip, Noven Zen , Tristan Yeo, Valencia Arlin, Vinny Koh, Cheng Wei Xuan