Customer Experience Bootcamp
Overview
Part of the ModularMaster in Strategic Digital Marketing programme
Good customer experience can bring good business value. Nowadays, Customer Experience (CX) is getting more and more attention, marketing through CX strategy has become one of the top skills that marketers must master. CX Research can help you better understand customers as well as introduce products and services; thus improve customer loyalty.
Marketing is the heart of a business and CX is the king of products and/or services. Companies that focus on customer experience reduce churn and increase revenues, leading to higher profits.
To learn how to apply CX management skills to marketing—especially for localised service and marketing—will greatly help marketers locate customers more accurately, improve customer journey and expand business more effectively.
Plan your learning path
This course can be taken as a module on its own or as part of the Graduate Certificate in Social Media Marketing stack and participants will earn 12 subject credits which can also be used towards completing the ModularMaster in Strategic Digital Marketing.
Course Details
Course Dates:
Registration closed
Who Should Attend
Marketers, sales, CX researchers, CX designers, executives, managers, business leaders, and business owners who desire to improve themselves in the area of Customer Experience.
Individuals who are looking for ways to understand the market and customers deeper, find new opportunities for career development, or want to develop a new business, and those who want to learn some creative methods to overcome bottleneck and boost productivity for their business.