FAQ
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I forgot my SAP Ariba account password. Should I register for a new account?
It is not recommended to register a new account. Find out how to reset your password.
What is the difference between Enterprise and Standard accounts?
Please refer to Ariba support for more details.
Where can I register for an SAP Ariba account?
You can register for a new account or log in to your existing account at https://service.ariba.com/Supplier.aw.
What should I do when I receive an invitation to register for SAP Ariba account?
You will receive an email invitation from Ariba administrator.
- For Suppliers with an existing ARIBA Account: Refer to pages 10-11 of Supplier Onboarding Guide
- For New Suppliers without an ARIBA Account: Refer to pages 10 & 12-16 of Supplier Onboarding Guide
How do I register for SAP Ariba if I’m a new user?
Please refer to the step-by-step instructions on how to register.
If an invoice gets rejected, who can I contact to check on this?
Please send an email to ap@sutd.edu.sg to make enquiries.
How do I check the payment status of the submitted invoice?
Please send an email to ap@sutd.edu.sg to make enquiries.
I am not able to issue the invoice. Customer has already done receiving the goods and trading relationship with SUTD has been established. How can I proceed?
Please send an email to ap@sutd.edu.sg to make enquiries.
I have invoices that are under the status “Document Parked” for a few weeks now, what does this mean and what should I do?
Please send an email to ap@sutd.edu.sg to make enquiries.
I created an e-invoice months ago. Currently, the status is still “Sent” and no payment has been received. Is there a problem with the e-invoice? What should I do in this case?
Please send an email to ap@sutd.edu.sg to check on the payment status.