Programme Outline
Learning Objectives
- Understand customer experience framework and be able to transform service experience transformation
- Introduction to design thinking
- Build a world class digital customer experience for your industry
Topics
- Transforming traditional service to achieve differential customer experience
- Understand the digital customer experience framework across industries
- Introduction to Digital Thinking
- Review your company strategy and mapping to digital customer experience framework
- Project review and CX/UX experience considerations
- Complete your digital customer experience plan
Assessment
- Participants to complete a simple assessment to evaluate course understanding and augment learning outcomes.