HR Technology Strategy and Employee Digital Lifecycle Management

Part of the ModularMaster in Digital HR programme

We are working in a rapidly digitised world. The pandemic has brought on a deeper acceleration of the adoption of all types of digital technologies for work, communication, simplification of processes as well as adopting different platforms for the integration of business processes. The HR function will need to lead this digital transformation through the integration of HR Processes and systems to enhance employee experience in order to compete in this digital world for talent. This course will introduce participants to the latest technologies and equip them with the skill sets to identify suitable processes to design the HR technology strategy around the employee digital lifecycle. It also touches on the different types of technologies available for HR automation and equips them with the skills to identify and choose the right vendor for their HR applications. Participants will also be taught the skills to do mini bots using Robotic Process Automation (RPA) and its approach, including activities, roles and key outputs for a successful implementation.

The course will culminate in a real-life project to automate HR processes using the principles taught in this class.

Plan your learning path

This course can be taken as a module on its own or as part of the Graduate Certificate in HR Analytics and Technology stack and participants will earn 12 subject credits which can also be used towards completing the ModularMaster in Digital HR.

Who Should Attend

SME Business Owners
HR Leaders
HR Business Partners

Programme Outline

Learning Objectives

Identify suitable processes for automation within the HR function
Understand how to design the HR tech strategy around the employee digital lifecycle
Understand the different types of technologies available for HR automation
Describe the end-to-end Robotic Process Automation (RPA) approach; including activities, roles and key outputs for a successful implementation
Adopt best practices in developing the employee digital lifecycle

Topics 1

Introduction to Module
Future state of work and digital platforms
Digital Transformation and HR Capabilities
Introduction to AI, NLP, and RPA
Introduction to HR Technology
Case Studies and Sharing

Topics 2

Introduction to the Employee Digital Lifecycle
HR Technology Needs Assessment
Evaluation of HR Vendor
Successfully implementing HR Technology
Change management and transformation
Case study from industry practitioner

Topics 3

Trends in Human Experience management
Innovations with HR
Hands-on workshop with design thinking

Topics 4

Robotic Process Automation (RPA) and its positive impact on the business landscape
Describe the end-to-end Robotic Process Automation (RPA) approach
Identify suitable processes, activities, roles, and key outputs for a successful implementation
Implement RPA solutions to solve business challenges

Assessment

Group Project and Presentation

Subject Credits

Upon completion and satisfying the requirements of passing this course, learners will be awarded 12 subject credits.

Course Fees and Funding

Full course fee inclusive of prevailing GST	You pay S$4,360.00
SkillsFuture Course Fee subsidy (70%) For Singapore Citizens < 40 years old For Permanent Residents	You pay S$1,308.00
Mid-Career Enhanced Subsidy (90%) For Singapore Citizens ≥ 40 years old	You pay S$508.00
Enhanced Training Support for SMEs (90%) For SME - Sponsored employees	You pay S$508.00

The above module fee payable is inclusive of 9% GST.
This course is not eligible for the $4,000 credit under SkillsFuture Credit (Mid-Career) top-up scheme.

Instructors

Dr Jaclyn Lee
Adjunct Senior Fellow
SUTD Academy

In her current role as Chief Human Resources Officer for Certisgroup, a leading security solutions provider with a global footprint and a workforce of 27,000, Dr Jaclyn Lee drives HR Strategy for the group and works alongside key stakeholders to achieve business objectives. Prior to joining Certisgroup, Jaclyn used to manage Human Resources, Faculty Administration, Organisational Development and Digital HR as Chief Human Resources Officer in SUTD for over 13 years. She has vast experience in Human Resources in various industries and this includes expertise in managing large and diverse workforces in the Asia Pacific Region. This was gained from her years spent in large MNCs and global companies.

Jaclyn has in recent years been advocating the use of Digital technologies for Employee Experience, and also educating the HR community on the use of Data Analytics for the HR Function. She is a frequent speaker in key conferences and sits in various national HR committees and workgroups. She has a Doctor of Philosophy (PhD) in Business Information Systems from University of Twente in the Netherlands, Master of Business from SMU, Master of HRM from Rutgers University and a BSc in Psychology from Brandon University in Canada.

Thia Wei Soon
Instructor, SUTD Academy

Dr Wei Soon has more than ten years of experience working in the manufacturing and IT sectors. He worked as a data scientist using data analytics and machine learning to deliver actionable insights and drive strategic marketing initiatives. In recent years, as a technology consultant, he successfully helped clients to streamline enterprise operations and achieved cost saving through the adoption of robotic process automation.

Wei Soon has a Master of IT in Business Artificial Intelligence from Singapore Management of University and a B.Eng in Mechanical Engineering from Nanyang Technological University. He is proficient with tools such as Tableau, Jupyter, RStudio, MS Visual Studio, Automation Anywhere, UiPath, and programming languages such as Python, R, C#, HTML5, and JavaScript.

Policies and Financing Options

SSG Funding Terms and Conditions

Use of Personal Details

In consideration of the subsidy provided by SkillsFuture Singapore Agency (“SSG”) through the SUTD Academy for the Course,

I consent to:

The collection, use and disclosure to relevant third parties of my personal data by the SUTD Academy including but not limited to personal particulars, attendance records, assessment/performance records, for the following purposes:

Reporting of national statistics and conducting of holistic continuing education training research and analysis;
Facilitate the conduct of the relevant surveys and audits in relation to the Course;
General administration of the Course including but not limited to processing of the subsidy provided by SSG;
Publicity and marketing of the Course or other Courses to be provided by SSG or SUTD Academy; and
SSG or its Appointed Auditors or Nominated Representatives to directly contact Course Participant to obtain information deemed necessary for the purposes of conducting effectiveness survey or audits in relation to the Course.

I agree to:

Attend and complete all lectures, class exercises, workshops and assessments;
Complete the Course feedback at the end of the Course;
Complete the post Course survey sent about 3 to 6 months after class attendance; and
Sign up for a personal email account.

SUTD Privacy Statement

For more information on SUTD's privacy statement, please visit https://sutd.edu.sg/Privacy-Statement.

SUTD Terms and Conditions

Methods of Payment

Learn more about the available payment modes.

Cancellation & Refund Policy

If a written notification is sent to sutd_academy@sutd.edu.sg within 24 hours after course registration deadline there will be no cancellation charges. A full refund will be made.
No refund is provided if written notification is more than 24 hours after course registration deadline. SUTD Academy reserves the rights to collect the full fee amount from the participant.

Replacement Policy

Companies may replace participants who have signed up for the course by giving a 3-working day notice before the course commencement date to sutd_academy@sutd.edu.sg. Terms and conditions apply.

Registration Policy

Course may be cancelled due to insufficient participants. SUTD Academy will not be responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information) resulting or arising directly or indirectly from any course cancellation.
Course enrolment is based on a first-come, first-served basis.
SUTD Academy reserves the right to change or cancel any course or instructor due to unforeseen circumstances.

Types of Funding

Funding under Mid-Career Enhanced Subsidy ("MCES")

MCES is an enhanced Subsidy to encourage mid-career individuals to upskill and reskill, thereby helping them to remain competitive and resilient in the job market. With this, all Singaporeans aged 40 and above will receive higher subsidies of up to 90% course fee subsidy for SSG-funded certifiable courses.
Individuals/employers are not required to submit an application for the MCES. Those pursuing SSG-funded programmes will be charged the appropriate subsidised fees by SUTD Academy if they are eligible MCES. Individuals/employers will only need to pay the nett fee (full course fee after SSG's grant).

For more info, please visit SkillsFuture website at https://www.skillsfuture.gov.sg/enhancedsubsidy

Funding under Enhanced Training Support for SMEs ("ETSS")

ETSS is an enhanced funding to enable SMEs to send their employees for training.
SMEs will enjoy subsidies of up to 90% of the course fees when they sponsor their employees for SSG-funded certifiable courses.
In addition to higher course fee funding, SMEs can also claim absentee payroll funding of 80% of basic hourly salary at a higher cap of $7.50 per hour. SMEs may apply for the absentee payroll via the SkillsConnect system.
To qualify, SMEs must meet all of the following criteria:
- Organisation must be registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents

For more info, please visit SSG website at https://www.ssg.gov.sg/programmes-and-initiatives/funding/enhanced-training-support-for-smes1.html

Funding under Union Training Assistance Programme ("UTAP")

UTAP is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more union members to go for skills upgrading.

NTUC members enjoy 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP (Union Training Assistance Programme).

For more info, please visit https://e2i.com.sg/individuals/ntuc-education-and-training-fund/.

Funding under Post-Secondary Education Account ("PSEA")

The Post-Secondary Education Account (PSEA) is part of the Post-Secondary Education Scheme to help pay for the post-secondary education of Singaporeans.

This is part of the Government’s efforts to encourage every Singaporean to complete their post-secondary education. It also underscores the Government’s commitment to support families in investing in the future education of their children and to prepare them for the economy of the future. PSEA is not a bank account.

It is administered by the Ministry of Education (MOE) and is opened automatically for all eligible Singaporeans.

Account holders can use their PSEA funds to pay for their own or their siblings’ approved fees and charges for approved programs conducted by approved institutions.

However, you will have to check your eligibility and balance by contacting MOE first.

Contact MOE at (65) 6260 0777

E-mail to MOE at contact@moe.edu.sg

Click here for MOE website.